Support Services
LexisNexis Visualfiles' Support Department is based in Leeds and provides support
to an ever-growing list of clients. The department, which boasts 70 person-years
experience with the average time served by a support analyst at 5 years,
provides advice, guidance and problem solving to LexisNexis Visualfiles' clients
both in the UK and abroad. Post go live, the support department plays
a crucial client focused role, ensuring that any problems/issues are
resolved in a timely manner.
To accommodate the varying needs of a diverse client base, LexisNexis Visualfiles Support Services now consists of three key areas.
- Remote technical support: A team of over 20 are dedicated to providing
remote technical support
- Online support and self help: Concentrating on four key areas - online
call logging, remote access connectivity, LexisNexis Visualfiles knowledgebase
and news and departmental information
- Additional services and business continuity: Offering a number of additional services including 7am - 7pm extended support, business continuity solutions and numerous ad hoc services
For more details on LexisNexis Visualfiles' support services, download the Support Services White Paper
.
Latest News
- LexisNexis, the leading provider of Practice and Productivity Management solutions, has announced that the National Association of Schoolmasters Union of Women Teachers (NASUWT) has selected LexisNexis Visualfiles® as its case management solution of choice.
- Arrow Global, one of the largest consumer debt buyers in the UK, is deploying Visualfiles, its case management system, to create an in-house, centralised debt recovery system.
- Two new Commercial Directors appointed for large law segment and corporate and public sectors
- Lambeth and Derby Councils – The First to Implement Innovative Document Bundling Solution from LexisNexis
