Corporate Products
LexisNexis Visualfiles has been developing case management applications for more than 20 years. While initially specialising in residential conveyancing and repossession applications for lenders, this scope has widened considerably to include litigation support for Insurance companies, securities management, complaints management, accident and incident support systems and outsourced panel management.
The list of users continues to expand as organisations increasingly seek to improve the efficiency and quality of their internal and external services. View case studies
LexisNexis Visualfiles currently has two solutions designed for commerce: -
Case Management: Visualfiles V2 – The
ultimate case management solution designed to manage high volumes of
cases effectively.
The unique flexibility of
Visualfiles makes it possible to develop highly customised solutions
far more quickly and cheaply than through normal bespoke development
methods. The browser and web service capability enables these applications
to form part of wider business solutions. (Download
brochure
)
Matter Management: Visualfiles M2 for Commerce – Designed
to support case workers managing smaller but more complex case loads.
M2 allows the automation
of many of the standard business and administration tasks enabling the
case worker to concentrate on applying their expertise to the complex
parts of the job in hand. Sophisticated time capture and billing tools
make the provision of internal billing reports simple. Visualfiles M2
can be integrated with most internal finance systems. (Download
brochure)
Both Visualfiles V2 and M2 can reside within Microsoft Outlook providing a single intuitive interface for the fee earner to manage their work. They also interface with Lotus Notes and Groupwise.
Some comments from clients in the corporate sector:-
“We are using Visualfiles for all the Legal process of the remortgage. Visualfiles enables us to automate the transfer of cases from our mortgage system. The ability to build rules around this allocation means that straightforward cases are distributed to our in-house users for processing, where Visualfiles then guides them through the case, automating procedures where appropriate. Additionally, for cases which cannot be dealt with internally, Visualfiles automatically allocates these to our panel of remortgage conveyancers, who will then assume case ownership.”
Tony Hibbert, Head of Remortgage Service Development at HBOS
“We have achieved a 100% increase in caseload capacity: Today a team of 9 can comfortably process in excess of 1,500 live cases at any one time. We have also experienced a 60% - 70% reduction in our cost base.
Terry Pullen, Head of Claims Solutions at BT
"We have seen a dramatic 15% - 20% reduction in our cost per case. It provides us with the flexibility to do what we want without the involvement of systems/IT staff.”
Nick Dewfall, Mortgage Collections Manager at Bank of Ireland
"The use of our system, supplied by Visualfiles, within our department has enabled us to increase our caseload capacity and we are now in the enviable position where staff are actually looking for additional work. Fee-earners can now use the system in more depth, thus maximising their chargeable time. This alone has resulted in an increase in revenue of £200,000 over a 12 month period.”
John Black, Small Claims/Motor Recoveries Section Manager at CFS Limited
Latest News
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- LexisNexis Visualfiles Partners with DocsCorp to Develop Innovative Document Bundling Module
